alta uro
Transparency and quality in urology
Discover our exclusive additional inpatient services for patients with supplementary insurance
At alta uro, our main focus is always on the best possible care and the well-being of our valued patients. In order to live up to this promise and ensure the highest standards of urological care, we are pleased to present our additional medical services in the supplementary insurance area.
Why are we presenting you with these additional services?
This issue is crucial and has its origins in the growing pressure from FINMA (Swiss Financial Market Supervisory Authority) and insurance companies. FINMA, as the supervisory authority for the financial markets in Switzerland, is paying greater attention to the transparency and quality of healthcare services. Insurance companies are also increasingly focusing on clear presentations and information about the additional services they offer their customers.
In this context, we see it as our duty to provide you, our valued patients, with comprehensive information about our additional medical services. Our practice strives to meet the highest standards of quality and transparency. We are convinced that you have a right to know exactly which additional benefits you can claim under your supplementary insurance.
In order to present this information to you as clearly and comprehensibly as possible, we have drawn up a table showing our additional medical benefits. You will find this table at the bottom of this page. We hope that this clear overview will help you to better understand and benefit from the services that are relevant to you.
Our team at alta uro AG is always available to answer your questions and advise you on your supplementary insurance and our additional benefits. Your health is our top priority and we pride ourselves on providing you with the best possible urological care.
Thank you for placing your trust in us.
Additional medical services for patients with supplementary insurance, alta uro AG
Our additional services include free choice of doctor, higher qualification of the treating specialists, continuity of treatment, operations from incision to suture by the surgeon, ward rounds, accessibility, treatment methods and service excellence. This list is not exhaustive.
1. time of treatment
Semi-private
Private
Options and
Planning
Free choice of time of admission and operation for elective procedures, insofar as this is permitted by the clinic's capacity planning.
Requesting the time of admission and operation for elective procedures, insofar as the clinic's capacity planning permits.
Choice and planning
Private
Free choice of time of admission and operation for elective procedures, insofar as this is permitted by the clinic's capacity planning.
Semi-private
Requesting the time of admission and operation for elective procedures, insofar as the clinic's capacity planning permits.
2. treating specialist
Semi-private
Private
Higher qualification
Above-average qualification of the doctor in charge of the case.
Federally qualified doctors (or doctors with an equivalent qualification) and senior physicians may also be employed for certain services.
Treatment can be carried out by specialists who are "overqualified" for the treatment in question.
Above-average qualification of the doctor in charge of the case.
All treatment and patient management is always carried out by your doctor, even if he or she is "overqualified" for certain actions.
Free choice of doctor
Private
Free choice of time of admission and operation for elective procedures, insofar as this is permitted by the clinic's capacity planning.
Semi-private
Higher qualification
Private
Above-average qualification of the doctor in charge of the case.
All treatment and patient management is always carried out by your doctor, even if he or she is "overqualified" for certain actions.
Semi-private
Above-average qualification of the doctor in charge of the case.
Federally qualified doctors (or doctors with an equivalent qualification) and senior physicians may also be employed for certain services.
Treatment can be carried out by specialists who are "overqualified" for the treatment in question.
3. treatment
Semi-private
Private
Continuity of treatment
Continuity of treatment is guaranteed without a change of doctor.choice of doctor
Continuity of treatment is guaranteed without a change of doctor.
Medical care
Additional medical care
(e.g. duration and number of consultations, visits, examinations, nursing care before and after treatment, according to the daily schedule of the attending physician)
Additional care
(e.g. duration and number of consultations, visits, examinations, care activities before and after treatment, individual daily routine planning with the patient if possible).
Operation
The operation is performed entirely by the attending specialist and the alta uro team, from incision to suture.
The operation is performed entirely by the attending specialist and the alta uro team, from incision to suture.
Multiple interventions
If several elective procedures are necessary, each of which could be performed separately, these procedures can be bundled together during a single hospital stay.
If several elective procedures are necessary, each of which could be performed separately, these procedures can be bundled together during a single hospital stay.
Choice of a method with additional benefits
In the case of medically equivalent treatment methods
(i.e. comparable in terms of effectiveness and expediency), a more expensive method can also be chosen if it is expected to provide an additional benefit, e.g. through faster recovery or thanks to robot-assisted implementation
In the case of medically equivalent treatment methods
(i.e. comparable in terms of effectiveness and expediency), a more expensive method can also be chosen if it is expected to provide an additional benefit, e.g. through faster recovery or thanks to robot-assisted implementation
Visit
At least daily rounds by your doctor.
Personal exit interview by the attending specialist or his deputy in person.
At least daily rounds by your doctor.
Personal exit interview by the attending specialist or his deputy in person.
Accessibility
Your doctor is available 24 hours a day and is present in the clinic within the legally stipulated period.
Your doctor is available 24 hours a day and is present in the clinic within the legally stipulated period.
Emergency
The attending physician or the on-call attending physician will be called in immediately.
The attending physician or the on-call attending physician will be called in immediately.
Postoperative care
Continuity of medical care by the doctor in charge of the case (e.g. debriefing of the operation, discharge discussion, subsequent outpatient care)
Continuity of medical care by the doctor in charge of the case (e.g. debriefing of the operation, discharge discussion, subsequent outpatient care)
Continuity of treatment
Private
Continuity of treatment is guaranteed without a change of doctor.
Semi-private
Continuity of treatment is guaranteed without a change of doctor.
Medical care
Private
Additional care
(e.g. duration and number of consultations, visits, examinations, care activities before and after treatment, individual daily routine planning with the patient if possible).
Semi-private
Additional medical care
(e.g. duration and number of consultations, visits, examinations, nursing care before and after treatment, according to the daily schedule of the attending physician)
Operation
Private
The operation is performed entirely by the attending specialist and the alta uro team, from incision to suture.
Semi-private
The operation is performed entirely by the attending specialist and the alta uro team, from incision to suture.
Multiple interventions
Private
If several elective procedures are necessary, each of which could be performed separately, these procedures can be bundled together during a single hospital stay.
Semi-private
If several elective procedures are necessary, each of which could be performed separately, these procedures can be bundled together during a single hospital stay.
Choice of a method with additional benefits
Private
In the case of medically equivalent treatment methods
(i.e. comparable in terms of effectiveness and expediency), a more expensive method can also be chosen if it is expected to provide an additional benefit, e.g. through faster recovery or thanks to robot-assisted implementation
Semi-private
In the case of medically equivalent treatment methods
(i.e. comparable in terms of effectiveness and expediency), a more expensive method can also be chosen if it is expected to provide an additional benefit, e.g. through faster recovery or thanks to robot-assisted implementation
Visit
Private
At least daily rounds by your doctor.
Personal exit interview by the attending specialist or his deputy in person.
Semi-private
At least daily rounds by your doctor.
Personal exit interview by the attending specialist or his deputy in person.
Emergency
Private
The attending physician or the on-call attending physician will be called in immediately.
Semi-private
The attending physician or the on-call attending physician will be called in immediately.
Accessibility
Private
The attending physician or the on-call attending physician will be called in immediately.
Semi-private
Your doctor is available 24 hours a day and is present in the clinic within the legally stipulated period.
Postoperative care
Private
Continuity of medical care by the doctor in charge of the case (e.g. debriefing of the operation, discharge discussion, subsequent outpatient care)
Semi-private
Continuity of medical care by the doctor in charge of the case (e.g. debriefing of the operation, discharge discussion, subsequent outpatient care)
4. innovation
Semi-private
Private
Service Excellence
Daily visit from our Service Excellence team.
At least 1x visit during the inpatient stay by our Service Excellence Team.
Virtual consultations and remote care
Upstream or downstream virtual consultations with the responsible specialist
(e.g. individual digital visit by the doctor in charge of the case).
Upstream or downstream virtual consultations with the responsible specialist
(e.g. individual digital visit by the doctor in charge of the case).
Service Excellence
Private
Daily visit from our Service Excellence team.
Semi-private
At least 1x visit during the inpatient stay by our Service Excellence Team.
Virtual consultations and remote care
Private
Upstream or downstream virtual consultations with the responsible specialist
(e.g. individual digital visit by the doctor in charge of the case).
Semi-private
Upstream or downstream virtual consultations with the responsible specialist
(e.g. individual digital visit by the doctor in charge of the case).
Additional services in the private and semi-private ward, Merian Iselin Clinic
Merian Iselin Clinic's benefits management includes various benefits packages for the individual insurance classes. We offer two service packages for patients with supplementary insurance (VVG): Premium Silver for semi-privately insured persons and Premium Gold for privately insured persons. The differences between the individual insurance classes relate mainly to hotel services. The treatment benefits offer all patients optimal treatment. Patients with supplementary insurance also have access to more innovative treatment procedures, while we offer tried-and-tested treatment procedures for patients with basic insurance. The following list shows a selection of the additional benefits and is not exhaustive.
1. additional clinical services
Semi-private
Private
Class-specific department
Premium Silver
Separate department on the upper floors in the east wing of the clinic with elevator access
Premium Gold
Exclusive area in the west wing of the clinic
Admission
Admission via the admission ward (locked multi-bed room)
Pre-inpatient admission possible depending on capacity
Possibility of short-term admissions within one week
Entry directly into the room
Pre-stationary admission possible
Possibility of short-term entries within 72 hours
Exit
Individual until midnight
Additional services of the clinic
Cab service (within a radius of 30 km)
Train ticket whole CH to the clinic and home (2nd class)
Cab service (within a radius of 100 km)
Train ticket whole CH to the clinic and home (1st class)
Pre-entry interview (clarification of personal wishes and needs)
Class-specific department
Private
Premium Gold
Exclusive area in the west wing of the clinic
Semi-private
Premium Silver
Separate department on the upper floors in the east wing of the clinic with elevator access
Admission
Private
Entry directly into the room
Pre-stationary admission possible
Possibility of short-term entries within 72 hours
Semi-private
Admission via the admission ward (locked multi-bed room)
Pre-inpatient admission possible depending on capacity
Possibility of short-term admissions within one week
Exit
Private
Individual until midnight
Semi-private
Additional services of the clinic
Private
Cab service (within a radius of 100 km)
Train ticket whole CH to the clinic and home (1st class)
Pre-entry interview (clarification of personal wishes and needs)
Semi-private
Cab service (within a radius of 30 km)
Train ticket whole CH to the clinic and home (2nd class)
2. additional hotel services 1)
Semi-private
Private
Hotel industry
Upscale room furnishings
Large windows with a beautiful view
Flat screen, atmospheric furnishings with murals, high-quality curtains, USB port, a selection of national newspapers and telephone calls to the CH landline network included, bath and toiletries, luggage service
Panoramic terrace on the 6th floor exclusively for semi-private patients
Accompanying person CHF 200.-/night
Luxurious room furnishings
Large windows with a privileged view
Large flat screen, visitor area with at least 3 visitor chairs and large table, atmospheric furnishings with murals and sculptures in the corridor, selection of pillows, constant room temperature individually adjustable, mood lighting, a selection of international daily newspapers and telephone calls to Europe included, minibar, Nespresso machine, high-quality bath and toiletries
Individual determination of the daily routine
Overnight stay accompanying person incl. full board free of charge
Gastronomy
Breakfast (Standard Premium)
Choice of 3 three-course menus at lunchtime, 2 menus in the evening with 7 alternatives
Flexible service times possible
Wide range of non-alcoholic drinks available at all times, two drinks per day included, excluding alcoholic drinks
Choice of 12 à la carte menus
One visitor's meal per day for guests in the room or restaurant included.
Lounge exclusively for private patients, including a spacious terrace with its own high-quality kitchen
Large selection of non-alcoholic drinks available at any time and without restriction
Room occupancy
Private
Semi-private
Hotel industry
Private
Luxurious room furnishings
Large windows with a privileged view
Large flat screen, visitor area with at least 3 visitor chairs and large table, atmospheric furnishings with murals and sculptures in the corridor, selection of pillows, constant room temperature individually adjustable, mood lighting, a selection of international daily newspapers and telephone calls to Europe included, minibar, Nespresso machine, high-quality bath and toiletries
Individual determination of the daily routine
Overnight stay accompanying person incl. full board free of charge
Semi-private
Upscale room furnishings
Large windows with a beautiful view
Flat screen, atmospheric furnishings with murals, high-quality curtains, USB port, a selection of national newspapers and telephone calls to the CH landline network included, bath and toiletries, luggage service
Panoramic terrace on the 6th floor exclusively for semi-private patients
Accompanying person CHF 200.-/night
Gastronomy
Private
Choice of 12 à la carte menus
One visitor's meal per day for guests in the room or restaurant included.
Lounge exclusively for private patients, including a spacious terrace with its own high-quality kitchen
Large selection of non-alcoholic drinks available at any time and without restriction
Semi-private
Breakfast (Standard Premium)
Choice of 3 three-course menus at lunchtime, 2 menus in the evening with 7 alternatives
Flexible service times possible
Wide range of non-alcoholic drinks available at all times, two drinks per day included, excluding alcoholic drinks
3. additional clinical services 2) include the following services:
Semi-private
Private
Choice of the anesthesiologist in charge
Exclusive head physician/deputy head physician
Including head physician/deputy head physician
Preoperative rounds on the ward by the anesthetist
Telephone consultation on request
Preparation for anesthesia such as monitoring, venous access, airways
Comprehensive care by a selected specialist in anesthesia
Preparation by anesthesia care specialists
Maintenance anesthesia
Parallel anesthesia possible
Postoperative rounds on the ward by anesthetists
Additional radiological services
Preparation and education by qualified specialists
Appointments in exceptional cases
Personal discussion of findings in exceptional cases
Preparation and explanation by radiology specialist on request
Diagnosis by senior radiology specialist
On request, personal discussion of findings in addition to written examination findings
Medical care
Several contact persons per shift possible
High proportion of qualified nursing staff
IMC/recovery room (single bunks)
Mainly one reference person per shift
Additional therapeutic services
Physiotherapy as prescribed by the surgeon
Physiotherapy at the weekend
1 additional month free on the training subscription (minimum duration 6 months) at "Merian Santé"
For stays of several days 2x physiotherapy per day
Physiotherapy on the day of discharge
Physiotherapy at the weekend
3 additional months free on the training subscription (minimum duration 6 months) at "Merian Santé"
For stays of several days 2x physiotherapy per day
Physiotherapy on the day of discharge
Physiotherapy at the weekend
3 additional months free on the training subscription (minimum duration 6 months) at "Merian Santé"
Free choice of doctor
Private
Semi-private
Choice of the anesthesiologist in charge
Private
Including head physician/deputy head physician
Semi-private
Exclusive head physician/deputy head physician
Preoperative rounds on the ward by the anesthetist
Private
Semi-private
Telephone consultation on request
OP sequence
Private
Semi-private
Preparation for anesthesia such as monitoring, venous access, airway
Private
Comprehensive care by a selected specialist in anesthesia
Semi-private
Preparation by anesthesia care specialists
Maintenance anesthesia
Private
Semi-private
Parallel anesthesia possible
Postoperative rounds on the ward by anesthetists
Private
Semi-private
Additional radiological services
Private
Semi-private
Preparation and education by qualified specialists
Appointments in exceptional cases
Personal discussion of findings in exceptional cases
Internal medical care
Private
Semi-private
Additional therapeutic services
Private
Physiotherapy as prescribed by the surgeon
Physiotherapy at the weekend
1 additional month free on the training subscription (minimum duration 6 months) at "Merian Santé"
Semi-private
Physiotherapy as prescribed by the surgeon
Physiotherapy at the weekend
1 additional month free on the training subscription (minimum duration 6 months) at "Merian Santé"
1) The list of additional services in the private ward is to be understood as a supplement to the additional services in the semi-private ward. 2) The costs for the provision of additional hospital services may vary depending on the severity of the treatment and are therefore dependent on the effective cost weighting according to Swiss-DRG.
Member of the Swiss Society of Urology
Member of the Quality Register of the Swiss Society of Urology
Certified cooperation partner of the German Cancer Society
Certified medical advice center of the German Continence Society
